Our Policy

We would never want you to be unhappy! If you are dissatisfied with your purchase, contact us within the first 5 days and we will give you a full refund.  RN NursingPrep believes in our courses, material, and teaching format. After successfully studying and completing any of our preparatory courses, you will qualify for our RN NursingPrep money back promise. If you fail your exam, simply submit a copy of the failing score printout. We will reset your course up to 2 more times for you to study. If you still fail, we will refund 50% of course(s) purchased as outlined below.*

Requesting a Refund

  1. Complete one of our guaranteed prep courses. You will need to earn 90% or more on all graded assignments and tests.
  2. Take the exam that directly correlates with (i.e. has the same name as) the RN NursingPrep course you completed within 30 days after completing your course.
  3. Fail your exam.
  4. Mail, fax, or email a copy of your failing score printout to RN NursingPrep within 30 days of the failed exam. Please include your name and email address. Contact information can be found here.

If You Purchase One Course in Advance, Here Is what We Will Do:

  1. If you fail your exam the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you make use of the two hours/month of nurse mentor guidance provided to help you on your second time through the course. Additional hours can be purchased, contact us for more information.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. We do require you to use the two hours for free monthly nurse mentoring. Additional hours can be purchased; contact us for more information.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you used the two hours of nurse mentoring, we will refund 50% of the course cost (based on single course fee of $179).*

* If you purchased additional Nurse Mentor hours, that is not included in your refund. Refunds will not be given on the basis of subscriber dissatisfaction with the service.

If You Purchase a Course on a Monthly Payment, Here Is what We Will Do:

  1. If you fail your exam the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you make use of the two hours/month of nurse mentor guidance provided to help you on your second time through the course.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. We do require you to use the two hours for free monthly nurse mentoring. Additional hours can be purchased; contact us for more information.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you used the two hours of nurse mentoring, we will refund 50% of the course cost (based on a $69/month subscription).*

* If you purchased additional Nurse Mentor hours, that is not included in your refund. Refunds will not be given on the basis of subscriber dissatisfaction with the service.

If You Purchase Multiple Courses in Advance, Here Is what We Will Do:

  1. If you fail one of the exams the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you make use of the two hours/month of nurse mentor guidance provided to help you on your second time through the course.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. We do require you to use the two hours of free monthly nurse mentoring. Additional hours can be purchased; contact us for more information.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you used the two hours of nurse mentoring, we will:
      1. Refund 70% of the remaining balance of any paid in advanced, but unused course(s).*
      2. Refund 50% of the cost paid for that course failed for a third time.

      Refund for any reason.

        If at any time you no longer want to continue, we will refund as follows:*

        • Day 1-5: 100%
        • Day 6-14: 75%
        • Day 15-90: 50%
        • Day 91 and up: 25%

        * This Refund for Any Reason option does not apply to a course(s) already completed, or to any additional nurse mentor hours that may have been purchased.

        Note: Individuals who purchase multiple courses in advance will:

        • Receive the refund as indicated in Day 1-5
        • Receive the refund as indicated in Day 6-14
        • Will always receive 70% of unused course(s) purchased in advance
        • No refund will be given for courses already used and successfully completed
        • The above listed refund “Refund for Any Reason”, will apply for the current course you are studying