Our Policy

We would never want you to be unhappy! If you are dissatisfied with your purchase, contact us within the first 5 days and we will give you a full refund.  RN NursingPrep believes in our courses, material, and teaching format. After successfully studying and completing any of our preparatory courses, you will qualify for our RN NursingPrep money back promise. If you fail your exam, simply submit a copy of the failing score printout. We will reset your course up to 2 more times for you to study. If you still fail, we will refund 50% of course(s) purchased as outlined below.*

Requesting a Refund

  1. Complete one of our guaranteed prep courses. You will need to earn 90% or more on all graded assignments and tests.
  2. Take the exam that directly correlates with (i.e. has the same name as) the RN NursingPrep course you completed within 30 days after completing your course.
  3. Fail your exam.
  4. Mail, fax, or email a copy of your failing score printout to RN NursingPrep within 30 days of the failed exam. Please include your name and email address. Contact information can be found here.

If You Purchase One Course in Advance, Here Is what We Will Do:

  1. If you fail your exam the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you purchase the Nurse Mentor access ($165/month) to help you on your second time through on the course.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. For this third attempt, we do require you to purchase a monthly subscription ($165/month) to have access to a Nurse Mentor.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you purchased a monthly subscription for a Nurse Mentor, we will refund 50% of the course cost (based on single course fee of $425).*

*Mentor fees not included. Refunds will not be given on the basis of subscriber dissatisfaction with the service. Refunds will not be given to any subscriber for unused months of subscription service. Pro-rated or partial month refunds will not be given to any subscriber.

If You Purchase a Course on a Monthly Payment, Here Is what We Will Do:

  1. If you fail your exam the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you purchase the Nurse Mentor access ($165/month) to help you on your second time through on the course.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. For this third attempt, we do require you to purchase a monthly subscription ($165/month) to have access to a Nurse Mentor.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you purchased a monthly subscription for a Nurse Mentor, we will refund 50% of the course cost (based on a $125/month subscription).*

*Mentor fees not included. Refunds will not be given on the basis of subscriber dissatisfaction with the service. Refunds will not be given to any subscriber for unused months of subscription service. Pro-rated or partial month refunds will not be given to any subscriber.

If You Purchase Multiple Courses in Advance, Here Is what We Will Do:

  1. If you fail one of the exams the first time, after completing the course and scoring a 90% or more on all assignments and tests, we will give you access to the course again at no charge. Note: We strongly recommend that you purchase the Nurse Mentor access ($165/month) to help you on your second time through on the course.
  2. If you fail your exam a second time after completing the course and scoring a 90% or more on all assignments and tests, we will open the course again free of charge. For this third attempt, we do require you to purchase a monthly subscription ($165/month) to have access to a Nurse Mentor.
  3. If you fail your nursing school exam for a third time after completing the course and scoring a 90% or more on all assignments and tests, and you purchased a monthly subscription for a Nurse Mentor, we will:
      1. Refund 70% of the remaining balance of any paid in advanced, but unused course(s).*
      2. Refund 50% of the cost paid for that course failed for a third time, and meeting the requirements above (items 1, 2 & 3).*
  4. Refund for any reason. If at any time you no longer want to continue, we will refund as follows for all unused paid in advance course balances. This refund option is separate from refund offer 3a and 3b listed above. It cannot be used if the criteria of 1, 2 and 3 trigger the use of 3a and 3b.**
  • Day 1-5: 100%
  • Day 6-14: 75%
  • Day 15-90: 50%
  • Day 91 and up: 25%
  • **Refunds 3a, 3b and 4 apply only to multiple purchased courses, that are paid for in advance. No refund will be given for course(s) paid in advance that have been successfully completed and the associated exam was passed. Mentor fees not included.